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Mystery Shopping. Reimagined.

Field Agent has radically reimagined conventional mystery shopping, offering retailers of all kinds a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers' smartphones to gauge their attitudes toward online experience, store experience, staff engagement, store conditions, and product usage. With mobile mystery shopping, you get real experiences from real shoppers. Finally.

Mobile Mystery Shopping: How Less is More

See how mobile mystery shopping assessed quality and customer service at 180 popular casual-dining restaurants.

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Mobile Mystery Shopping Case Study


See What the Customer Sees

Who better to comment on the customer's experience than the customer? Field Agent crowdsources customers' smartphones to collect photos, video, and CX insights, all while they're inside your facilities, interacting with your staff and products. So you can see what the customer sees.

Consider the Mobile Difference

Benefit 1 = Fast


Mobile research is fast and can often produce results in a matter of hours. Think mobile for instant insights. Anywhere, anytime.
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Benefit 2 = Easy


Be in sync with the shopper and never leave your chair. With Mobile Research, insights come to you, so you can monitor shopper perceptions with ease. 
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Benefit 3 = Affordable


Mobile Research combines the efficiencies of smartphone technology and crowdsourcing to collect instant information and insights more affordably.
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Mobile vs Traditional

Download our one-pager and see the mobile advantage


Speak to a Mystery Shopping Expert

Learn how Mobile Mystery Shopping can serve your business 

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How Field Agent Works

Field Agent How It Works

Identify your business problem and quickly build out your survey or audit in our do-it-yourself system. Choose the locations you'd like to target and how many responses you'd like to gather. Launch your job across the U.S. to over 1 million Agents. The data is collected in hours and days rather than weeks and months! With each approved response, see real-time data populate in your account. 

How It Works

As Seen In

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USA Today

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