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Mystery-Shopping-Reimagined

Mystery Shopping. Reimagined.

Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.

Witness the Mobile Mystery Shopping Difference... 

 

  • App-based, Tech-Driven
  • Real Shoppers, Real Experiences
  • In-the-Moment Perspectives
  • Extensive U.S. Coverage
  • Global Presence
  • Short Field Times
  • High-Volume Scalability
  • Reliable Data

See What the Customer Sees

Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers' smartphones to collect photos, video, and CX insights. Because they're already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.

Photos

Photos

A picture is worth a thousand words. Maybe more, when it shows your facilities from the customer level

Video

Video

There's nothing like rich video to give you a 360-degree view of your business operations

Insights

Insights

Customers have opinions about their experiences with your business; here's your chance to hear them

The CX From Clicks to Bricks

Online

Online

Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website 

In-App

In-App

Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience

On-Location

On-Location

From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience

Examples of Mobile Mystery Shopping

  • Grocery Pickup
  • C-Store
  • Auto Supply
  • Dollar Store

Amazon Fresh Pickup

Field Agent mystery shopped two AmazonFresh pickup sites. Mystery shoppers were asked to try the service and share their attitudes about the experience, from shopping online at Amazon.com to the AmazonFresh pickup process.

 

Read the article >

Walmart's Next Generation C-Store

Field Agent deployed 24 mystery shoppers to two next-generation Walmart c-stores, where they captured video and photos before answering a series of questions about their experience with the new c-store format.

Read the article >

Auto Supply Retailers

Field Agent deployed 100 Agents to various auto supply retailers across the country, including 20 apiece to Advance Auto, AutoZone, O’Reilly Auto, and Walmart. There, these Agents conducted price checks of five different automotive goods and collected a little mystery shopping data.
 

Dollar General's New DGX

Field Agent ran a 20-customer mystery shop of two cutting-edge DGX stores, where they toured their designated DGX, captured photos and video, and inspected the store’s ins-and-outs.
 

It's Easy to Get Started

We're standing by to answer your questions and to help you get started. Plus, we're just fun to talk to.

Get Started