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Mystery-Shopping

Mystery Shopping.
Reimagined.

Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.

  • App based, Tech-Driven
  • In-the-Moment Perspectives
  • Real Shopper, Real Experiences
  • High-Volume Scalability
  • Short Field Times
  • Reliable Data
  • Photos, Videos, and Insights
  • Extensive U.S. Coverage
  • Global Presence

See What the Customer Sees

Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers’ smartphones to collect photos, video, and CX insights. Because they’re already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.

Photo

Photo

Video

Video

Insights

Insights

Mystery-Shopping

The CX From Clicks to Bricks

Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website.

Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience.

From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience.

Speak with a platform expert.

Create your free account or fill out the form to chat with a platform consultant. We’re standing by to answer questions and walk you through launching a Mystery Shop.