KOHL’S AMAZON RETURNS DEAL IMPROVES IN-STORE CX
The retailer is also partnering with other brands to expand CX at brick and mortar locations. In February, it opened the doors to its first shared space store with grocery chain Aldi in Waukesha, WI. Five to 10 more co-located Kohl’s/Aldi stores are expected to open, and might prove to be popular: A survey by Field Agent found that 68 percent of consumers polled said they’d be likely to shop at both stores in the same trip.
Read the full article here: https://www.chiefmarketer.com/kohls-amazon-returns-deal-improves-in-store-cx/