Target, Kohl’s receive top product return scores in Field Agent survey
Fayetteville-based Field Agent surveyed consumers on Christmas night to see how many planned to return at least one gift they received. About 30% of those surveyed planned to return or exchange at least one gift. The majority (86%) said they received merchandise they’d return or exchange in stores, compared to 35% who said they would make their exchange or return online or by mail.
Read the full article here: https://talkbusiness.net/2020/01/target-kohls-receive-top-product-return-scores-in-field-agent-survey